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Support and protection

Meeting the needs of people who have experienced modern slavery.

Supporting victims and survivors is a key part of Australia’s response to modern slavery.  Without support, victims and survivors can be vulnerable to experiencing modern slavery again. 

Support enables rest and recovery from the harms of modern slavery. It can also empower victims and survivors to rebuild their lives. With support, someone who has experienced modern slavery may feel ready to assist with a criminal justice process, such as an investigation or prosecution in a court. This can further support healing and empowerment.

Support for Trafficked People Program

Australia has a dedicated Support for Trafficked People Program (Support Program) that provides assistance to victims and survivors of modern slavery.

The national Support Program helps victims and survivors with their safety, security, health and wellbeing. It also supports them to develop options for life after they leave the Support Program.

Caseworkers help victims and survivors to access services based on what they need. This may include:

  1. suitable accommodation
  2. medical treatment (through Medicare and the Pharmaceuticals Benefits Scheme, or as approved)
  3. counselling
  4. referral to legal and migration advice
  5. financial support
  6. skills training, including English-language classes and vocational guidance
  7. social support
  8. check-ins with a caseworker 3, 6 and 12 months after leaving the Support Program.

The Australian Government funds the Support Program, which is administered by the Department of Social Services and delivered by the Australian Red Cross.

Read more about the Support Program, including the different streams of support, on the Department of Social Services' website or the Australian Red Cross' website. You can also read the stories of people who have received help through the Support Program.

How to access this support 

Someone wishing to access the Support Program will need a referral from either: 

  1. the Australian Federal Police  
  2. a community service provider through the Additional Referral Pathway pilot. 

Australian Federal Police (AFP)
Phone: 131 237 (131 AFP)
Website: Australian Federal Police or make a report online 

Additional Referral Pathway

The Salvation Army: Call 1800 000 277 from 9am–5pm, Monday to Friday or visit their website.

Anti-Slavery Australia: Call 02 9514 8115 from 9am–5pm AET, Monday to Friday or email ASALegal@uts.edu.au.

Australian Muslim Women's Centre for Human Rights: Call 03 9481 3000 or email reception@amwchr.org.au.

Project Respect: Call, text or WhatsApp 0494 027 641, call 03 9416 3401, or email info@projectrespect.org.au from 9am–5pm, Monday to Friday.

Scarlet Alliance, Australian Sex Workers Association: Call 02 9517 2855 Tuesdays and Thursdays, or email arp@scarletalliance.org.au.

Find out more about how to get help for yourself or support someone else.

Forced Marriage Specialist Support Program

From January 2025, Australia will have a new Forced Marriage Specialist Support Program to provide prevention and early intervention support for people in, or at risk of, forced marriage.

Caseworkers will help people in or at risk of forced marriage to access services based on their needs, including their health, wellbeing, physical and social needs. This can include access to counselling and emergency accommodation.

Further information, including how to access support, will be available closer to the start date.
Find out more about how to get help for yourself or support someone else.

Visa support and protections

Human Trafficking Visa Framework

Australia’s Human Trafficking Visa Framework can help victims and survivors of modern slavery in Australia who do not hold a visa. Under the framework, a person may be eligible to remain in Australia on a temporary visa for an initial period of rest and recovery, which enables them to access the Support Program. That person may also be eligible to remain in Australia for a further period to assist with a modern slavery investigation or prosecution – or permanently, if they would be in danger if they returned to their home country. Immediate family members may also be eligible for a visa under the framework.

Reporting protections

Under the Strengthening Reporting Protections Pilot (which builds on protections previously available under the Assurance Protocol), people on temporary visas in Australia will not have their visa cancelled if they breach their visa conditions due to workplace exploitation (if there are no other reasons to cancel the visa, such as fraud, character or security reasons).

This protection is for people on temporary visas with permission to work whose workplace exploitation matter has been certified by a participating expert in employment law (find out who can certify your claim on the Home Affairs website).

Situations where a temporary visa holder who is not allowed to work but who has experienced workplace exploitation may also be considered under the pilot.

Workplace Justice Visa

A person who has been exploited while working in Australia and needs to extend their stay to resolve the issue can apply for a Workplace Justice Visa. This allows them to stay for up to 12 months (in certain circumstances). There is no visa application charge for this visa.

Find out more about workers’ rights and visa reporting protections on the Home Affairs website

Courtroom protections and support

Australia has special protections that may be available to people who have experienced modern slavery giving evidence in court.

These may include vulnerable witness protections to reduce the stress of giving evidence. For example, the court can allow a person to give evidence from somewhere outside the courtroom by video link, or to bring a support person into the courtroom when giving evidence.

The CDPP’s Witness Assistance Service can also help eligible witnesses and victims navigate the court process.

Compensation and remedies

The Fair Work Ombudsman can provide education, assistance, advice and guidance on how to recover unpaid wages and entitlements, regardless of nationality, visa status or presence in Australia. For further information, or to report instances of underpayment of wages and entitlements, contact the Fair Work Ombudsman

Prosecution of a modern slavery crime can include a reparation order, where the court orders the offender to compensate the victim and survivor for the loss and harm they experienced.

Victims and survivors of modern slavery that happened in Australia may also be eligible for state and territory victims of crime financial assistance schemes. To find out if you are eligible for compensation, contact a legal and victim support service in your state or territory – these are listed on the Commonwealth Director of Public Prosecutions’ website.
 

Need urgent help? If you or someone you know is not safe, or it is an emergency, phone Triple Zero (000) and ask to speak to the police. You can ask for an interpreter if you need one.

Get help

 

Find out more about how to get help for yourself, support someone else or report suspected modern slavery.

 

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If you need an interpreter

Call the Translating and Interpreting Service (TIS) on 131 450. Tell the operator the language you need. Then tell the interpreter the name and phone number of the organisation you want to speak to. The operator will then connect you, the interpreter and the organisation on a call. All calls are free and confidential.